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Answers to Your Frequently Asked Questions

To make doing business with us easy we’ve provided answers to questions commonly asked by our customers. If you need further info please don’t hesitate to contact us.

Orders, Returns & Shipping

How long will it take to receive my order?

Your order will be processed as quickly as possible. Orders ship from Melbourne and, depending where you are in Australia, you can expect your order to arrive within 2 – 5 working days.

Where will my order be shipped from?

You order will be shipped directly from our third party logistics provider in Melbourne, Victoria.

How do I arrange a return?

All products sold on our website are covered by our Returns and Refund Policy. If you have damaged, faulty or incorrect goods please contact us and we will respond as soon as possible.

How much does shipping cost?

Shipping will be calculated at checkout and will be determined by the size, weight of your order as well as distance of delivery (product is shipped from Melbourne).

Do you deliver to PO Box addresses?

No, we do not deliver to PO Box addresses. Please provide a valid physical shipping address when placing your order.


General

Where is your company based?

The Ecopack range of products originated in New Zealand. Our head office is located in Auckland but we also have staff in Sydney and Melbourne. We have third party logistics in Melbourne, Australia.

Where are your products made?

Different Ecopack products are made in different places. We have carefully audited manufacturing facilities throughout Asia. Many of our compostable products are manufactured in China, while our cotton products originate in India, and our recycled ocean-bound material comes from Indonesia. We also have backup suppliers for many of our products to ensure that we always maintain high quality and secure supply.

Do you have a bin liner to fit my rubbish bin?

Yes, Ecopack bin liners are suitable for a range of household kitchen bins as well as commercial bin sizes. Our ranges cover everything from small 7L caddies up to extra-large 240L wheelie bins. To give you an idea, standard pull-out or under-bench bins are often 27L and stand-alone domestic kitchen bins are 36L. Your typical garage bin or rubbish sacks are 60 – 80L.

Can my brand be printed on your eco-products?

If you’re interested in creating white label or custom branded eco products please contact us. You will be required to order bulk quantities but we can manage the whole process for you - from design to delivery.


Compostable

What are compostable bags made from?

Our compostable bags are made with GMO-free corn starch, PLA and PBAT. This compostable ‘bioplastic’ material is designed to degrade in moist conditions and return to carbon dioxide and water without leaving harmful residues behind. Our compostable products are certified to strict international standards and we go so far as to use non-toxic inks in the printing on these products.

How long do they take to compost?

Compostable bags will take approximately 90-180 days to decompose depending on the composting environment. Industrial/commercial composting is typically quicker than home composting for two main reasons:
1) temperatures reached inside a home composting bin is usually only a few centigrade degrees higher than the outside temperature, and this is true for short time periods (in industrial composting, the temperatures reach 50°C – with peaks of 60-70°C – for a number of months).
2) home composting bins are managed by everyday people and the composting conditions might not always be ideal (in contrast, industrial composting plants are managed by qualified personnel and kept under ideal working conditions).

How do I use my compostable bin liners?

Bioplastic is slightly different to the traditional plastic you may have used to line your bin in the past. It is designed to break down! To avoid disappointment, please change your liner every 2-3 days, avoid excessive moisture, avoid sharp objects, and store them in a cool dry place (avoid temperatures over 19 degrees celsius). Check the date of manufacture printed on the label and use within 12 months from this date.

Is the ink used on bin bags safe or toxic?

We only use water-based non-toxic inks when we print on Ecopack products. Water-based inks are more environmentally friendly alternative to traditional oil-based inks.

What is the shelf life of compostable bags and consumables?

Ecopack compostable products have a shorter shelf life than traditional oil-based packaging. You are instructed to use your compostable bags within 12 months of manufacture date. That said, if stored correctly, many of these products will last 12-24 months. Store your compostable products in a cool, dry area out of direct sunlight.

Are compostable bags strong enough?

Ecopack compostable bags are designed to withstand the weight carried by a similar sized traditional plastic bags. They have been constructed with extra microns to prevent tearing.

Can these compostable liners be used for commercial use?

Yes, we have a range of sizes designed with commercial bins in mind. In particular, the 27L, 36L, 60L, 80L, 140L and 240L bin liners may be suitable for commercial operations.



Our compostable bags are made with GMO-free corn starch, PLA and PBAT. This compostable ‘bioplastic’ material is designed to degrade in moist conditions and return to carbon dioxide and water without leaving harmful residues in the process. Our compostable products are certified to strict international standards and we go so far as to use non-toxic inks in the printing on these products.


Dog Poop Bags

What type of poop bag should I use?

Our poop bags come in different ranges, made from different materials. Which you choose will depend on how you plan to dispose of them. If you have a home poop compost (or kerbside collection that accepts pet waste) then choose Ecopack Home Compostable Poop Bags. If you’re likely to throw your used poop bags in a public rubbish bin that’s destined for landfill, then choose Ecopack Ocean Plastic Poop Bags.

What are compostable poop bags made from?

Our compostable poop bags contain natural corn starch bio-resins, PLA and PBAT. In moist conditions they will decompose to carbon dioxide and water without leaving harmful residues in the process. They are certified to strict international standards.

How do I dispose of compostable poop bags?

Compostable products are designed to be composted either at home or by industrial composting. If your local commercial composting facility accepts them, send them there. Otherwise, compost them at home in a dedicated pet waste composting system (don’t use this compost on edible plants). Compostable bags are not designed to be flushed (pet waste can upset water treatment systems) or sent to landfill (where they will be hindered from breaking down as intended).

How long do they take to compost?

Compostable poop bags will take approximately 90-180 days to decompose depending on the composting environment. Industrial composting is typically quicker than home composting thanks to higher temperatures and expert management ensuring optimum composting conditions.

Are compostable poop bags flushable?

No. As a general rule, stay away from flushing your dog’s poop with or without a bag. It really depends on what water treatment plant your waste goes to, but flushing dog poop can upset water balance due to the high levels of BOD (biological oxygen deprivation).

What is the shelf life of compostable poop bags?

Our compostable products have a shorter shelf life than traditional oil-based packaging. You are instructed to use your compostable poop bags within 12 months of manufacture date. That said, if stored correctly, they’re likely to last much longer. Store your compostable products in a cool, dry area out of direct sunlight.


Recycled Plastic Bags: Ocean Plastic

What is ocean-bound plastic?

Ocean-bound plastic (OBP) is post-consumer trash that has been recovered from coastal areas. 80% of plastic in the ocean comes from land, so by collecting plastic waste from waterways, coastlines and riverbanks (within 50km of the shore) we're able to prevent that flow and help protect the ocean.

What are ocean plastic bags made from?

All Ecopack Ocean-Bound Plastic Bin Liners are made with ocean-bound plastic. But we have two ranges. The premium range, which you might see in the supermarket, contains 60%ocean-bound plastic (the remaining 40% is regular virgin plastic needed for strength). The industrial range (bulk packed and low cost for commercial use) contains 20% ocean-bound plastic plus another 30% regular recycled plastic.

Does it make a difference to the environment?

Like all sustainability measures, every little bit helps. Every roll of Ecopack 60% Ocean Plastic Bin Liners that you buy saves the equivalent of approximately 4x 1L plastic bottles from ending up in our oceans. Using OBP in our products means that we are intercepting plastic waste at the source, putting less reliance on virgin plastics, reducing the flow of pollution headed offshore, protecting sea life, and supporting local communities.

Why use ocean plastic?

The ocean needs our help. Plastic waste is choking our oceans, killing marine life and threatening ecosystems. But each one of us can make a difference by making smart consumer choices.

Where is the ocean-bound plastic collected from?

We're recycling ocean-bound plastic that’s collected from beaches and shorelines in South East Asia (currently from Indonesia). These areas have terrible marine pollution and little structured waste management. Regardless of where the raw OBP material comes from, if allowed to flow into the ocean it's a problem for all of us!

How do I dispose of my waste on ocean plastic bags?

These bin liners are designed to carry general waste destined for landfill. By using an ocean recycled bag you're being part of the solution, enabling the prevention of further marine plastic pollution.

Can we be sure that these bags are helping the ocean?

Our ocean plastic bin liners carry the SEArcular stamp. SEArcular is an ocean bound plastic initiative by Greencore (a global recycling group). The entire supply chain is audited and traceable - from the waste pickers on the beach to the plastic suppliers.

How big is the marine plastic problem?

8 million tons of plastic ends up in our oceans every year, which accounts for approximately 80% of marine debris. It is predicated that at current rate of pollution there will be more plastic than fish in the sea by 2050.