Answers to Your Frequently Asked Questions

Your order will be processed as quickly as possible. Orders ship from Melbourne and, depending where you are in Australia, you can expect your order to arrive within 2 – 5 working days.

You order will be shipped directly from our third party logistics provider in Melbourne, Victoria.

All products sold on our website are covered by our Returns and Refund Policy. If you have damaged, faulty or incorrect goods please contact us and we will respond as soon as possible.

Shipping will be calculated at checkout and will be determined by the size, weight of your order as well as distance of delivery (product is shipped from Melbourne).

No, we do not deliver to PO Box addresses. Please provide a valid physical shipping address when placing your order.

The Ecopack range of products originated in New Zealand. Our head office is located in Auckland but we also have staff in Sydney and Melbourne. We have third party logistics in Melbourne, Australia.

Different Ecopack products are made in different places. We have carefully audited manufacturing facilities throughout Asia. Many of our compostable products are manufactured in China, while our cotton products originate in India, and our recycled ocean-bound material comes from Indonesia. We also have backup suppliers for many of our products to ensure that we always maintain high quality and secure supply.

Yes, Ecopack bin liners are suitable for a range of household kitchen bins as well as commercial bin sizes. Our ranges cover everything from small 7L caddies up to extra-large 240L wheelie bins. To give you an idea, standard pull-out or under-bench bins are often 27L and stand-alone domestic kitchen bins are 36L. Your typical garage bin or rubbish sacks are 60 – 80L.

If you’re interested in creating white label or custom branded eco products please contact us. You will be required to order bulk quantities but we can manage the whole process for you - from design to delivery.

Our compostable bags are made with GMO-free corn starch, PLA and PBAT. This compostable ‘bioplastic’ material is designed to degrade in moist conditions and return to carbon dioxide and water without leaving harmful residues behind. Our compostable products are certified to strict international standards and we go so far as to use non-toxic inks in the printing on these products.

Compostable bags will take approximately 90-180 days to decompose depending on the composting environment. Industrial/commercial composting is typically quicker than home composting for two main reasons:
1) temperatures reached inside a home composting bin is usually only a few centigrade degrees higher than the outside temperature, and this is true for short time periods (in industrial composting, the temperatures reach 50°C – with peaks of 60-70°C – for a number of months).
2) home composting bins are managed by everyday people and the composting conditions might not always be ideal (in contrast, industrial composting plants are managed by qualified personnel and kept under ideal working conditions).

Bioplastic is slightly different to the traditional plastic you may have used to line your bin in the past. It is designed to break down! To avoid disappointment, please change your liner every 2-3 days, avoid excessive moisture, avoid sharp objects, and store them in a cool dry place (avoid temperatures over 19 degrees celsius). Check the date of manufacture printed on the label and use within 12 months from this date.

We only use water-based non-toxic inks when we print on Ecopack products. Water-based inks are more environmentally friendly alternative to traditional oil-based inks.

Ecopack compostable products have a shorter shelf life than traditional oil-based packaging. You are instructed to use your compostable bags within 12 months of manufacture date. That said, if stored correctly, many of these products will last 12-24 months. Store your compostable products in a cool, dry area out of direct sunlight.

Ecopack compostable bags are designed to withstand the weight carried by a similar sized traditional plastic bags. They have been constructed with extra microns to prevent tearing.

Yes, we have a range of sizes designed with commercial bins in mind. In particular, the 27L, 36L, 60L, 80L, 140L and 240L bin liners may be suitable for commercial operations.

Our compostable bags are made with GMO-free corn starch, PLA and PBAT. This compostable ‘bioplastic’ material is designed to degrade in moist conditions and return to carbon dioxide and water without leaving harmful residues in the process. Our compostable products are certified to strict international standards and we go so far as to use non-toxic inks in the printing on these products.

Our poop bags come in different ranges, made from different materials. Which you choose will depend on how you plan to dispose of them. If you have a home poop compost (or kerbside collection that accepts pet waste) then choose Ecopack Home Compostable Poop Bags. If you’re likely to throw your used poop bags in a public rubbish bin that’s destined for landfill, then choose Ecopack Ocean Plastic Poop Bags.

Our compostable poop bags contain natural corn starch bio-resins, PLA and PBAT. In moist conditions they will decompose to carbon dioxide and water without leaving harmful residues in the process. They are certified to strict international standards.

Compostable products are designed to be composted either at home or by industrial composting. If your local commercial composting facility accepts them, send them there. Otherwise, compost them at home in a dedicated pet waste composting system (don’t use this compost on edible plants). Compostable bags are not designed to be flushed (pet waste can upset water treatment systems) or sent to landfill (where they will be hindered from breaking down as intended).

Compostable poop bags will take approximately 90-180 days to decompose depending on the composting environment. Industrial composting is typically quicker than home composting thanks to higher temperatures and expert management ensuring optimum composting conditions.

No. As a general rule, stay away from flushing your dog’s poop with or without a bag. It really depends on what water treatment plant your waste goes to, but flushing dog poop can upset water balance due to the high levels of BOD (biological oxygen deprivation).

Our compostable products have a shorter shelf life than traditional oil-based packaging. You are instructed to use your compostable poop bags within 12 months of manufacture date. That said, if stored correctly, they’re likely to last much longer. Store your compostable products in a cool, dry area out of direct sunlight.

Ocean-bound plastic (OBP) is post-consumer trash that has been recovered from coastal areas. 80% of plastic in the ocean comes from land, so by collecting plastic waste from waterways, coastlines and riverbanks (within 50km of the shore) we're able to prevent that flow and help protect the ocean.

All Ecopack Ocean-Bound Plastic Bin Liners are made with ocean-bound plastic. But we have two ranges. The premium range, which you might see in the supermarket, contains 60%ocean-bound plastic (the remaining 40% is regular virgin plastic needed for strength). The industrial range (bulk packed and low cost for commercial use) contains 20% ocean-bound plastic plus another 30% regular recycled plastic.

Like all sustainability measures, every little bit helps. Every roll of Ecopack 60% Ocean Plastic Bin Liners that you buy saves the equivalent of approximately 4x 1L plastic bottles from ending up in our oceans. Using OBP in our products means that we are intercepting plastic waste at the source, putting less reliance on virgin plastics, reducing the flow of pollution headed offshore, protecting sea life, and supporting local communities.

The ocean needs our help. Plastic waste is choking our oceans, killing marine life and threatening ecosystems. But each one of us can make a difference by making smart consumer choices.

We're recycling ocean-bound plastic that’s collected from beaches and shorelines in South East Asia (currently from Indonesia). These areas have terrible marine pollution and little structured waste management. Regardless of where the raw OBP material comes from, if allowed to flow into the ocean it's a problem for all of us!

These bin liners are designed to carry general waste destined for landfill. By using an ocean recycled bag you're being part of the solution, enabling the prevention of further marine plastic pollution.

Our ocean plastic bin liners carry the SEArcular stamp. SEArcular is an ocean bound plastic initiative by Greencore (a global recycling group). The entire supply chain is audited and traceable - from the waste pickers on the beach to the plastic suppliers.

8 million tons of plastic ends up in our oceans every year, which accounts for approximately 80% of marine debris. It is predicated that at current rate of pollution there will be more plastic than fish in the sea by 2050.

Please be specific about what you want. It’s easiest if you supply us with as much information as you can upfront, including the bag design and your branding art file.

• What do you want to achieve with these bags?
• How many do you need?
• When do you need delivery?

Once we know your requirements, and have seen the art file, we’ll put together a quote for your consideration. If you have questions at any stage, contact us and we’ll talk you through your options.

If you’re after your own bespoke style, unique colour, size, material and branding, please email us with a precise description of what you wish to achieve. Lead times are typically 10-14 weeks depending on the product specifications and transit time (sea or air freight). We can sometimes provide branded bags in as little as 30-days with express air freight, but this will incur a greater cost.

Submit your logo or design via email. Any format will be accepted for a quote. But for production, we prefer vector artwork in EPS or PDF format (we will also accept AI or PSD files). Please ensure all text is outlined. If you need graphic design support, we can help at a nominal charge. We will provide print-ready proofs for your approval before proceeding.

Once you accept our quote, we’ll raise a sales order to confirm details and delivery. Please ensure your sales order includes a valid physical shipping address (we do not deliver to PO Boxes). 

A deposit of 40% is required to put your bags into production. 100% payment is required before final delivery.

We will provide a digital proof prior to production—be sure to check your artwork proof carefully as you will incur additional charges for changes made after confirmation. Physical samples are available on bulk overseas orders on request for a fee.

Screen-printing – best for simple designs with a few block colours. It is the most economical way to brand your bags. Please note that screen printing is not ideal for logos with colour gradients, halftones or fine details. It can be difficult to achieve fine detail in screen printing on rough textures like canvas or jute.

Digital print/heat transfer – great for artwork with multiple colours and fine details. It is commonly used to brand textile surfaces and bags using heat pressed onto the product to produce a permanent bond. Please note that only approximate colour matches are possible. This method is slightly more expensive than screen printing but produces great results for complex graphics or colour gradients.

Direct to garment (DTG) – this process uses specially modified inkjet technology to achieve full-colour graphics. It’s a great solution for low-quantity orders with complex, finely detailed designs. Please note that colours may be slightly muted depending on the base fabric.

Embroidery – great for achieving a hand-stitched aesthetic. Most artwork files can be digitised so the embroidery machine can recreate your artwork onto your bag.

Once your order is confirmed, our Production Coordinator will provide an estimated delivery date. After your order has been delivered, we will follow up to ensure you are satisfied with the finished product. We value your feedback and welcome any comments or suggestions.

• AU Printed — This is the fastest delivery method and is ideal for smaller quantities under 500 bags. Typical turnaround time is 2-3 weeks from order confirmation.
• Air Express — For print runs of 500 bags or more, overseas printing can be more economical. Typical turnaround time is 5-6 weeks.
• Economy Sea Freight (overseas production) — Our most budget-friendly option. If you’re ordering 500 bags or more and don’t need them for at least 16 weeks, we can provide a quote for this service. Typical turnaround time is 16-18 weeks. 
  

Minimum order quantity will depend on the style you choose (see the product listing of the bag you are interested in). If we are holding stock of the bag you want here in Australia (and you’re printing locally) then often the minimum order for custom branding is 100 bags. However, if you’re after a more unique product or overseas printing then minimum order could be 500+ bags.

We will quote individually depending on the kind of print process and number of bags to be printed. Two-sided printing costs more than single sided. Single colours without shade gradients are the most cost effective, with each colour there will be additional charges in the set-up costs and cost of printing of the bag.

We have reliable, eco-friendly suppliers in India and China. We have a manufacturing facility in India which allows us control the production process and SEDEX audited partner factories in China.

Yes. Both our Indian and Chinese manufacturers are SEDEX certified. We adhere to the Euro Code of Conduct which ensures fair wages and tolerates no child labour. SEDEX certification covers labour standards, health & safety, environment and business integrity.

GSM stands for “grams per square meter”. It is a unit of measurement that describes the material thickness of a bag. Many of our bags range from 80 to 100 GSM.